Help & Support

BuddyLog Support

Need help? We're here for you.

Have a question or running into an issue? Check the FAQ below or email us directly at info@buddylog.app — we typically respond within 1–2 business days.

Contact

Email: info@buddylog.app

We read every message and do our best to reply quickly. Please include your device, iOS or Android version, and a brief description of the issue.

Frequently Asked Questions

Is BuddyLog available on Android?

Yes. BuddyLog is available on Google Play for Android, and on the App Store for iPhone and iPad. Your data stays on your device on both. iCloud sync is iOS-only, so data doesn't sync between an iPhone and an Android phone.

Where is my data stored?

All your data is stored on your device. On iPhone and iPad, a Premium subscription lets you optionally enable iCloud sync to keep your data in sync across your Apple devices. On Android, data is stored on your device only. We never have access to your personal data.

How do I enable iCloud sync?

iCloud sync is available on Premium for iPhone and iPad (it isn't available on Android). Once subscribed, go to Settings in BuddyLog and toggle on iCloud Sync. Make sure iCloud Drive is enabled on your device under Settings → Apple ID → iCloud.

How do I restore my data after reinstalling?

If you had iCloud sync enabled, your data will restore automatically when you sign in with the same Apple ID and re-enable sync in BuddyLog Settings. Without iCloud (including on Android), data is local only and cannot be recovered after deletion.

How do I restore my Premium subscription?

Open BuddyLog → Settings → Subscription and tap "Restore Purchases". Make sure you're signed in with the same Apple ID (iOS) or Google account (Android) used to purchase.

How do I import contacts?

Tap the + button on the Buddies screen and choose "Import from Contacts". BuddyLog will ask for permission to access your contacts, then let you pick the people you'd like to add.

Can I export my data?

Yes — Premium subscribers can export their data as PDF or JSON from Settings → Export. This gives you a full backup of all your people, events, and notes.

How do I delete my data?

You can delete individual people, events, or notes from within the app. To delete all data, go to Settings → Danger Zone → Delete All Data. This action is irreversible.

I found a bug — how do I report it?

Please email info@buddylog.app with "Bug Report" in the subject line. Include your device model, iOS or Android version, and steps to reproduce the issue. Screenshots are very helpful.